Hiffi Support
How we can help
Hiffi is a global platform that helps artists stream live performances, share recorded content, and receive support from their audiences through voluntary payments, tips, and subscriptions. If you have any issues with your account, payments, streams, or have feedback or feature requests, we want to hear from you.
If you have any issues, feedback, or feature requests, contact us at care@hiffi.com.
Contact options
Email support
For general questions, account issues, or problem reports, email our support team directly.
care@hiffi.comPlatform policies
For details on how we handle your data, payments, and community standards, review our policies below.
When to contact us
- Issues signing in, accessing your profile, or managing your account.
- Questions or problems related to payments, tips, subscriptions, or payouts.
- Reporting bugs, abusive behavior, or content that violates our policies.
- Suggestions for improvements or new features you would like to see.
We aim to respond to most support requests within 1–3 business days, depending on volume.
For privacy-specific questions, you can also review the contact details in our Privacy Policy.